£14.99

 

Sure-fire ways to make dealing with difficult people easy

• Do you have difficult colleagues?
• Do you have people in your team who are hard to manage?
• Is your manager impossible to work with?
• Do you manage people who drive you mad?
• Do family members constantly annoy you?
• Do you work with negative people who are always moaning?
• Do you have to deal with indecisive people who can't make decisions?
• Do you have trouble with people who are too emotional?
• Do you work with thick-skinned people who can't take a hint and ignore your needs?

If your answer is ‘Yes’ to any of these questions, this book is for you.

 

In Difficult People Made Easy you will find ways to deal with all those people who make your life more difficult than it has to be.

 

I’m Nancy Slessenger and I’ve helped thousands of clients learn how to deal with difficult people over the years. This book contains the crystalised tips and techniques I've passed on to them that really work. It's for you if you really want to make others easier to deal with and enjoy your life more. It's especially for you if you are being bullied or have an awful boss to work for and don't know how to tackle the problem.

The techniques also work with awkward friends and family who can be even more difficult to tackle than work colleagues.

Nancy gave me a very simple strategy for dealing with a difficult person which worked immediately and still works like a dream.' John Sealey, Your Marketing Matters

'I have always been a keen follower of behavioural science. It is particularly valuable when dealing with the awkward squad be they colleagues, customer or supplier. Nancy Slessenger's new book is an invaluable help' Sir John Harvey-Jones

In Difficult People Made Easy you will find

• 35 pages on how to deal with bullying
• 36 Pages on how to deal with Fuss Pots - those annoying people who fuss about tiny insignificant details and drive you mad
• 20 pages on how to deal with overly emotional people. Those people who get upset really easily, burst into tears or who can't think logically
• 16 pages on how to deal with Ditherers, those people who just can't make up their minds, and when they do they change them.
• 32 pages on Rhinos. those thick-skinned, insensitive people who ignore the needs of others and race through life like a bull in a china shop
• 24 pages on how to deal with Pessimists, those negative people who are always complaining about everything and pour cold water on your great ideas. The people for whom nothing is right and the glass is always half empty
• 20 pages on how to negotiate easily in virtually any situation. Many of the problems we encounter with others are because we are not negotiating properly

Buy Difficult People Made Easy now

 

Here's exactly what you will get when you buy Difficult People Made Easy

35 pages on how to deal with bullying including:

• What to do if you are being bullied - simple strategies that are easy to use and will stop bullying in its tracks
• What not to do - things you may be doing without realising it that are encouraging bullying
• Behaviours to look out for - how to spot potential bullying before it even starts so you can be ready to stop it
• What to do if you are managing someone who is being bullied - really important if you want to deal with these problems. You need to know how to recognise it and know how to help.
• What to do if you are managing someone who is bullying others. Often managers ignore this situation because they don't know how to handle it. They don't realise it's costing them money and causing stress for those living with it.
• Temper tantrums and how to deal with them in a simple step-by-step way that is guaranteed to work.
• Why people bully. What makes them do it and how to help them behave more appropriately and still achieve what they need to achieve.
• How to deal with school bullying. This problem can ruin a child's life and, if it's happening to your son or daughter you need to know what to do to help them.
• 10 real life examples many of which you will recognise, what happened and how to deal with them.

'Having known Nancy for some time she was one of the first people I thought of calling when I had a "difficult person" crisis at work. Due to changes within my department I came under the management of an American lady. She had a particularly caustic style and was a typical bully i.e. focussed on her own needs, made negative assumptions about others, jumped to conclusions, exerted control other others against their will, gave opinions as facts and left me feeling that there was nothing I could do. Things came to a head and I turned to Nancy for help. Nancy coached me on the best style to use, gave me some insights into how my manager's mind worked, things that would mean nothing to her and things that would register, and some useful phrases. I used this advice at our next meeting, and whilst we will never have the most harmonious of working relationships, on a scale of 1-10 of effectiveness, the meeting rated a 7 compared to a previous score of 1! A dramatic improvement.' Debbie Ford

36 Pages on how to deal with Fuss Pots - those annoying people who fuss about tiny insignificant details and drive you mad

• You will find 15 real examples of this behaviour. I guarantee you will recognise many of them.
• You'll find out why you  get strange misunderstandings when you thought you'd agreed everything and it was all clear.
• 'It's not my fault.' Does this sound familiar? Find out why these people never think it's their fault and what to do about it.
• Discover why they can be so hard to communicate with and why what you're doing could be making it much worse than it needs to be. Find out why conversations with them take so long. Save time by using one simple strategy.
• Find out why they think that working long hours is more important that actually achieving anything and that they should be rewarded for just working long hours.
• Discover why they have no initiative or ideas of their own in difficult situations and why they can't see the big picture. Learn what you can do to help them.
• Discover what you need to look out for at interview to avoid recruiting someone who is going to cause you these problems.
• Find out which jobs they are really good at and how to manage them effectively.

'Nancy helped me to identify several strategies for dealing with several challenging people to ensure that they were on board with the project so we could achieve success. Katryn Mercer, Consultant

 

20 pages on how to deal with overly emotional people. Those people who get upset really easily, burst into tears or who can't think logically.

• Find out what you are doing that is making this much worse than it needs to be
• Discover one easy solution that will make it better instantly
• You will know how to spot this early on and what to do about it
• Eight examples of this behaviour, how it works and what happened
• Find out how you are perceived by these people, why and what to do about it
• Discover how to manage emotional people
• You will find the fast route to learning their language
• Discover how you may have been upsetting these people for years without realising it and simple ways to stop.

'We had a difficult situation. Nancy provided a creative approach to the problem and, in a very short space of time, have managed to sort it out to the satisfaction of everyone involved. We have seen fantastic improvements in behaviour and relationships, and a financial saving too.' Martin Blomley, HR Director VEGA

16 pages on how to deal with indecisive Ditherers, those people who just can't make up their minds, and when they do they change them.

• Find out why these people are so indecisive.
• What to do with indecisive people
• How to get indecisive people to make decisions
• How to get indecisive people to stick to their decisions
• What you are doing that is making it worse
• Five real-life examples and how to deal with them
• A simple one step tool to help indecisive people to discover their criteria for making decisions.

"Nancy takes complex and difficult situations, and breaks them down into simple processes that you can analyse and understand. From this you are able to identify solutions to deal with the situation in the future" Steve Parkin, Astra Zeneca

32 pages on Rhinos. those thick-skinned, insensitive people who ignore the needs of others and race through life like a bull in a china shop.

• The key behaviours to look out for
• What not to do
• What to do
• You will find out what these people do and the signs you need to look out for
• You will discover why they ignore your needs and are so insensitive
• In this chapter you will get easy ways to deal with insensitive, thick-skinned people that change their behaviour
• You'll find out how to give them feedback that really makes a difference
• What being insensitive really means for these people.
• Why they just don't know what others are feeling
• Ten real-life examples and how to handle them including the Star Trek fan
• Why the really bad cases are never embarrassed

I just had to email you to let you know that one of our delegates has already used the skills she learnt in your workshop. She arrived just TWO MINUTES late to check in for her flight. She was told she’d have to wait for the next flight, which left five hours later.  The negotiating skills you taught worked and she was able to fly home as planned. She's so proud, and so grateful to you! Anna Salamonowicz, Director, RSAUK

24 pages on how to deal with Pessimists, those negative people who are always complaining about everything and pour cold water on your great ideas. The people for whom nothing is right and the glass is always half empty.

• How to recognise when you are dealing with a negative person
• What not to do - what you are doing that will be making it worse
• A simple, easy strategy that works like a dream with these people (even on your mother)
• Why they are always complaining
• Fire-fighting explained. How people get into the situation where all they do is 'fire-fighting' and what to do about it
• Nine real-life examples with what to do
• How to jump in first and prevent the problem

'Nancy really knows her subject. This comes through not only when she discusses the theory but in the way she works directly with delegates on their "problem people" by providing truly insightful stories of how her techniques have worked in the real world. If you want practical, usable and powerful techniques for dealing with all kinds of difficult people, whether it's a bully, cry-baby, ditherer, habitual pessimist or all of the above then attend one of Nancy's workshops.' Joe Gregory, Cabal Group

How to Negotiate easily in virtually any situation. Many of the problems we encounter with others are because we are not negotiating properly. In this chapter you will find 20 pages on negotiation including:

• How to recognise a poor negotiation
• A simple process to use
• What a negotiation really is
• The difference between what effective negotiators do and what everyone else does
• A set of basic rules that work in most situations
• Why having a clear process is so important
• How to justify decisions
• How to negotiate by email
• When to ask questions
• When to make suggestions
• What not to do
• Why most people are so bad at negotiating

'My relationships with people seem easier and I get less frustrated with others - thanks Nancy' Debbie Jenkins, Lean Marketing

 

Choose the option that works best for you

 

Basic option: Difficult People Made Easy book

 

  £14.99/$23.37

 

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Advanced option: Difficult Behaviour Duo

Total value £18.86  Offer price £16.99

Add a handy, pocket-sized booklet with easy-reference tips - keep it close to hand!

 

• Difficult People Made Easy (The book) worth £14.99
• The Quick Guide to Dealing with Difficult People worth £3.87

for just £16.99.

In the booklet you will find tips on

• What to look out for
• How to nip bullying in the bud before it really starts
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse

Buy the Advanced Difficult Behavior Duo Now

 

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Bumper option: Difficult Behaviour Pack

Total value £38.85  Offer price £24.99

 

If you like to listen as well as read, you can add my CD Lion-Taming Without Getting Mauled to your pack.

You get:

• Difficult People Made Easy (The book) worth £14.99,
• The Quick Guide to Dealing with Difficult People worth £3.87
• Lion-Taming Without Getting Mauled  (CD) worth £19.99

Worth £38.85, special price £24.99.

In the CD you will find:

• How to identify bullying behaviour
• The Basic strategy for dealing with bullying
• How to deal with individual meetings with the bully
• How to handle aggressive questions
• How to handle tantrums
• How to use the 'James Bond' Rule
• How to deal with insults in an easy and confident manner

Buy the bumper pack now

 

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To keep up to date with the latest tips and techniques in feedback and all aspects of performance management sign up for my free newsletter, Grapevine

 

 

If you are interested in help with a specific problem, call me on (+44)01530 224295 or email me at nancy@vinehouse.co.uk