The information on this web site was very informative and exactly what I was looking for. I was able to see each days lessons and apply the information to what I needed to learn. Thank you!! It was great! :-)

~ Wendy McMahon
Melco Industries Inc

I just wanted to pass along my praise for your e-documents available for download. The price is fairly reasonable and they are helpful little tip booklets, including the one on performance and PowerPoint best practices, both of which I purchased. People are often busy and need short, easily accessible materials to help them learn and apply information on the job. Americans often call those "job aids."

As well, your performance booklet was "spot on" and alluded to the key factors in individual performance, based on Thomas Gilbert's Behavior Engineering Model and Douglas McGregor's Theory X. I have a Master's in Human Performance Technology from the US, so I applaud you for that. Keep in mind, that there are also organizational or systemic factors at work that can prevent an individual from performing as they need to or want to. Of course, wider organizational issues affecting performance are a lot more difficult and expensive to correct.

Keep up the great document production!

~ Karen Carleton
Learning and Development Coordinator
Advocacy and Community Services
Alberta Motor Association

Just a quick email to say 'thank you' for yesterday's Teleseminar - 13 Ways to Deal with Bullying at Work.

I found it very useful and really enjoyable.

Kind regards

~ Andrew Bailey
GCDA

Hi, I've have just finished reading Nancy's book 'Difficult People Made Easy' which I found fascinating! I know some of the information from here will help me with a particularly difficult person in my organisation, I am reflecting on our interactions up to this point and revising my approach with some fresh ideas from the book.

A link to your site was sent to me by a colleague in HR and I have found the site and information available amazing, also the service I received when ordering some books - I ordered them mid-afternoon Friday 5th Feb and received them in the post on Saturday morning (6th).

Thank You

~ Julie Batson

Thank you for all the excellent and valuableinformation you have given me.

~ Andrew Smith
Etihad Airways

Thank you so much for such a terrific, engaging and thoroughly enjoyable session. All the feedback has been extremely and exceptionally positive. You were awesome and greatly appreciated by us all.

Your name will be advertised and recommended on all future invitations as a 'CAPD Presenter' and on the forthcoming CAPD web site. We shall certainly recommend you to any interested CAPD members and we wish you every good luck and success for the future.

Kindest regards

~ Alan Margolis
Founder & Co-Chair of The Corporate Association for Professional Development

I can honestly say that Grapevine is the one newsletter that I always read and frequently refer to. The newsletters are full of common sense, practical advice and interesting anecdotes - a pleasure to read and very easily applied in the workplace.

~ Christine Chalk
Operations Director
Moore Blatch Solicitors

I have really appreciated all of your very useful items over the time I have been a subscriber - always very practical, relevant issues dealt with with the utmost common sense.

Thank You.

~ Anne Lasckey

Your advice on writing objectives was really useful – I now whiz through a task that I used to agonize hours over!

~ Joanne Conaty
Sr Director, Clinical Strategy & Planning
AstraZeneca

Hi Nancy,
Just wanted to thank you for a very interesting teleseminar. I’d previously purchased the booklet which I read with interest and subsequently passed to certain members of staff to read. The teleseminar reinforced the contents very clearly.

I strongly believe the key to an effective workforce is objective setting, clear responsibilities and being consistent with all staff – if you have those three elements in place it’s much easier. We’re a business that’s grown rapidly from two members of staff to seven in five short, or so it seems, years. Finding clear information on dealing with employees can be a struggle so I’m extremely glad that I came across your website and services.

Keep up the good work!

Kind Regards,

~ Diane Styles
Accounts Manager
www.lightingstyles.co.uk
Lighting Styles Ltd

Thank You Nancy, that was very good. I think I'll sign my team up for your next time management seminar.

Kind regards,

~ Miss Alex Enness
Office Manager
E.ON Ruhrgas UK North Sea Ltd.

About Nancy Slessenger

Making the complex simple and straightforward

Nancy Slessenger

Nancy is a physics graduate and spent the first ten years of her career working in the electronics industry. Initially, she worked as a Manager progressing up to Director level. After eight years as an independent consultant, she got tired of book-keeping and answering phone messages, so she started Vinehouse.

Nancy has notched up over 20 years experience in the communications field. As a successful author she has written 'Difficult People Made Easy', the eZine, 'Challenging People' and has also designed the 'Difficult People Calculator'.

Nancy is an exciting and inspirational speaker guaranteed to engage and stimulate your audience. She personally coaches over 100 people every year and presents and trains groups all over the UK, as well as Europe and the US. She has the skill to take complex situations, show you what's going on, and then deliver straightforward strategies for dealing with them.

Here are some examples of reactions to a recent workshop run by Nancy: -

"Fantastic presentation by Nancy. Useful, informative and very well delivered."

Pam Underdown, Collagenics

"Superb presentation and given by a brilliant speaker."

Oliver Hughes, Invaluable

"An extremely well presented and meaningful subject, I've already planned to implement some suggestions."

John King, Gresham Computer Services

Nancy's company, Vinehouse Essential, has extensive expertise in understanding misunderstandings which has led her to work with hundreds of clients worldwide.

Vinehouse is an excuse for Nancy to indulge her great passion and interest in learning and communication. She attends between 20 and 30 days of conferences and training each year, searching for better and more effective methods of helping and empowering clients. Nancy identifies ways of applying the latest research to the problems her clients encounter. This knowledge is then shared with Vinehouse Trainers and Coaches to make clients' lives easier.

"Having known Nancy for some time she was one of the first people I thought of calling when I had a "difficult person" crisis at work. Due to changes within my department I came under the management of an American lady. She had a particularly caustic style and was a typical bully i.e. focussed on her own needs, made negative assumptions about others, jumped to conclusions, exerted control other others against their will, gave opinions as facts and left me feeling that there was nothing I could do. Things came to a head and I turned to Nancy for help. Nancy coached me on the best style to use, gave me some insights into how my manager's mind worked, things that would mean nothing to her and things that would register, and some useful phrases. I used this advice at our next meeting, and whilst we will never have the most harmonious of working relationships, on a scale of 1-10 of effectiveness, the meeting rated a 7 compared to a previous score of 1! A dramatic improvement."

Debbie Ford

Her past clients include: Alliance & Leicester, AstraZeneca, Barclaycard, Boots, CAT, CIPD, Capita, Deutsche Bank, GSK, Inland Revenue, Lloyds TSB, Thomas Cook, Unwins, VEGA, plus many more public sector organisations, including schools and charities.

The Quick Guide to Dealing with Difficult People

Attendance Management Tips and Techniques

How to Create PowerPoint Presentations that Work