Difficult Behaviour Duo (book + booklet)

A bargain if you want to have all the detail and examples in the book, but keep a small handy quick reference guide with you for those difficult moments.

Difficult People Made Easy

The Bestseller by Nancy Slessenger

Dealing with difficult behaviours from colleagues and customers can make your life hell.

• Do you have to deal with negative people who sap all your energy?
• Do you work with annoying nit-pickers?
• Do you have customers who try to bully you or throw temper tantrums?
• Do you work with people who just can’t make up their minds and then change them anyway?
• Do you deal with people who burst into tears all the time and are over-emotional?

If you answered ‘yes’ to any of these questions, this book is for you.
In this straightforward easy-to-follow book you will discover:

• How to deal with bullies. 34 pages packed with real life examples of what to do and how to do it.
• Fuss-pots – those annoying detail-mad people who nit-pick all the time and can’t see the big picture. You find out how to work with them in a way that keeps your sanity.
• Cry-babies. These are the people who get easily upset at the slightest thing and burst into tears. You can’t have a reasonable conversation with them and it drives you mad. You will discover how to talk to them in a way they will understand and will work for you too.
• Ditherers – the people who just can’t decide anything and make your life hell. Then when they finally do decide, they change their minds again. If you have to deal with these you’ll find easy ways to get them to make a decision and stick to it.
• Rhinos, the people who can never take a hint because they are so thick-skinned. You will discover how to get through that tough hide of theirs.
• Pessimists, the people who are all doom and gloom and pour cold water on all your ideas. They see problems with everything and, for them the glass is always half empty, even when it’s full. You’ll find out how to motivate them and stop them moaning.
• Negotiating. You will learn the basics of effective negotiation; a key skill when you are dealing with anyone, difficult or not. Understanding this process and how it works will be an invaluable tool in all your dealings.
• Summary. At the end of each chapter is a summary of what to look out for, what to do and why it works.

The Quick Guide to Dealing with Difficult People

101 Tips & Techniques by Nancy Slessenger

Dealing with difficult behaviours from colleagues and customers can make your life hell

• Do you have to deal with negative people who sap all your energy?
• Do you work with annoying nit-pickers?
• Do you have customers who try to bully you or throw temper tantrums?
• Do you work with people who just can’t make up their minds and then change them anyway?

If you answered ‘yes’ to any of these questions, this booklet is for you.
In this straightforward easy-to-follow booklet you will discover:

• What to look out for
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse