Difficult People Made Easy e-book chapter Cry-babies

In this chapter, an extract from my book ‘Difficult People Made Easy’, you will discover how to deal with people who are much more emotional than you are. These are the kinds of people who burst into tears at the slighted provocation or who seem to be offended for no reason, or who sulk for days. It shouldnt happen, but it does. Here's what to do:

• How to deal effectively with the emotions of other people - they many not be the same as yours.
  
• How to understand them. These people can be very different to you. But once you understand what's going on, you will be able to deal with them much more effectively.
  
• How to speak their language. Their language is different. If you're not speaking their language, you'll be making things much more dfficult for yourself.
  
• What their language actually means. It doesn't mean the same as yours.
  
• Plenty of examples of what can go wrong and strategies for dealing with it and resolving the issues.
• Why these people often take offence when none is intended. You will discover how easy it is to upset them, but also what you need to do to avoid upsetting them (or deal with it if you have).
  
• How to stop these people soaking up hours of your time. I reduced the time I spent with one colleague who was like this from an average of 25 minutes per phone call to just five! And she was happier (so was I).
  
• Why your behaviour looks bad to them. You will be horrifed at quite how bad...
  
• How to recognise and deal with emotional blackmail. If you don't do this you are just encouraging all you get.
  
• The mistakes to avoid that could make your life hell - and probably are at the moment.
  

You will wonder how you ever coped without this information.