Difficult People Made Easy e-book chapter Negotiating

In this chapter you will discover:

• What a negotiation is
• Seven things effective negotiators do that make all the difference
• Four things ineffective negotiators do that make things worse
• How to recognise what you are dealing with
• How to negotiate with people who have no negotiation skills
• What is likely to go wrong and how to prepare for it
• An easy process for almost any negotiation
• How to negotiate by email (we do a lot of this without realising it)
• Plenty of real life examples to learn from

If you don’t get what you need, we’ll give you your money back – no quibbles!