Difficult People Made Easy e-book chapter Rhinos

This chapter deals with people who seem to be insensitive and rude, or behave in inappropriate ways. The stereotype is the IT person, or the nerd, and some of my examples are indeed those people, but there are other examples too.

If you need to be able to work with people like this, then you can start to make your life easier right now by downloading this chapter.

You will discover

• Why some people are really thick skinned.
• Insensitive behaviour - what it is and what to do about it.
  
• Seven areas of skill required for interacting successfully with others so yyou can identify what's missing very easily.
  
• Why we find it so hard to be straight with insensitive people and what to do about it.
  
• How to give insensitive people feedback that works in an easy way.
  
• A structure for talking to them so they will take notice.
• A list of questions you can use that are much easier than telling them things AND more effective.
  
• Plenty of real life examples - many that you will recognise.
  
• Key behaviours to look out for so you can spot this behaviour early on and take action quickly.
  
• What to do to improve their behaviour - it's easier than you think.
  
• What you may be doing to make it worse - don't worry - you can change. You'll find out what to do in this chapter.
  
• Why you shouldn’t take the behaviour personally. A very important lesson.
  

These people do not mean to offend or be rude. If we can understand their world a little, it can often make everyone’s lives a great deal easier.

In this chapter you will find out why they behave as they do and some easy ways of communicating more effectively with them.