Interview on Dealing With Difficult People

In this recording you will find:

• What it is that makes someone difficult – why they don’t behave like any other person who is easy to deal with. You’ll be surprised at the answer.
• How to get the buy-in of others if you have trouble persuading people to your point of view when you know you are right. (It’s actually more difficult when you know you are in the right and they are just not listening to you.)
• A really simple way to motivate people who don’t like change and want everything to stay the same. You’ll discover what you are doing to make it more difficult for yourself.

And lots more, including the answers to these questions:

• Are some people beyond changing?
• What’s the average time it takes to improve a difficult person?
• Should ‘difficult people’ be tolerated in a team environment?
• What advice would you give to new managers dealing with “difficult people?”
• Are difficult children likely to become difficult adults?
• How do you prevent some negative people from being “mood hovers” for others?
• How does a caring manager develop the ability to be hard on staff?
• How can difficult people be identified at the interview stage?
• What is the most effective way of getting a problem person’s interests to intersect with your own?
• How do you motivate people who are long serving and want things to stay as they are?
• What is it about what I do which may contribute to me seeing someone as difficult?
• What one thing would you say to me in response to me saying “That person is really difficult.”?

It’s full of real examples, tips, tools and techniques that you can use straight away.