Cry-babies

How to deal with people who get easily upset and emotional at the slightest thing, often bursting into tears.

Understanding Emotional People

These are the people you can’t have a reasonable conversation with and who can drive you mad.

You will discover how to talk to them in a way they will understand and will work for you too.
In this chapter, an extract from my book ‘Difficult People Made Easy’, you will discover:

How to deal effectively with the emotions of other people
How to understand them
How to speak their language
What their language actually means
Plenty of examples of what can go wrong and strategies for dealing with it and resolving the issues
Why these people often take offence when none is intended
How to stop these people soaking up hours of your time
Why your behaviour looks bad to them
How to recognise and deal with emotional blackmail
The mistakes to avoid that could make your life hell

You will wonder how you ever coped without this information.