"Nancy ran a workshop on facilitation skills for us. It definitely hit the mark.

It was one of the rare occasions when people wanted to give feedback and came to let me know about the great results they had seen."

The information on this web site was very informative and exactly what I was looking for. I was able to see each days lessons and apply the information to what I needed to learn. Thank you!! It was great! :-)

I just wanted to pass along my praise for your e-documents available for download. The price is fairly reasonable and they are helpful little tip booklets, including the one on performance and PowerPoint best practices, both of which I purchased. People are often busy and need short, easily accessible materials to help them learn and apply information on the job. Americans often call those "job aids."

As well, your performance booklet was "spot on" and alluded to the key factors in individual performance, based on Thomas Gilbert's Behavior Engineering Model and Douglas McGregor's Theory X. I have a Master's in Human Performance Technology from the US, so I applaud you for that. Keep in mind, that there are also organizational or systemic factors at work that can prevent an individual from performing as they need to or want to. Of course, wider organizational issues affecting performance are a lot more difficult and expensive to correct.

Keep up the great document production!

Just a quick email to say 'thank you' for yesterday's Teleseminar - 13 Ways to Deal with Bullying at Work.

I found it very useful and really enjoyable.

Kind regards

Hi, I've have just finished reading Nancy's book 'Difficult People Made Easy' which I found fascinating!  I know some of the information from here will help me with a particularly difficult person in my organisation, I am reflecting on our interactions up to this point and revising my approach with some fresh ideas from the book.

A link to your site was sent to me by a colleague in HR and I have found the site and information available amazing, also the service I received when ordering some books - I ordered them mid-afternoon Friday 5th Feb and received them in the post on Saturday morning (6th).

Thank You

Thank you for all the excellent and valuableinformation you have given me.

Thank you so much for such a terrific, engaging and thoroughly enjoyable session. All the feedback has been extremely and exceptionally positive. You were awesome and greatly appreciated by us all.

Your name will be advertised and recommended on all future invitations as a 'CAPD Presenter' and on the forthcoming CAPD web site. We shall certainly recommend you to any interested CAPD members and we wish you every good luck and success for the future. 

Kindest regards

I can honestly say that Grapevine is the one newsletter that I always read and frequently refer to. The newsletters are full of common sense, practical advice and interesting anecdotes - a pleasure to read and very easily applied in the workplace.

I have really appreciated all of your very useful items over the time I have been a subscriber - always very practical, relevant  issues dealt with with the utmost common sense.

Thank You.

Your advice on writing objectives was really useful – I now whiz through a task that I used to agonize hours over!

Hi Nancy,
Just wanted to thank you for a very interesting teleseminar.  I’d previously purchased the booklet which I read with interest and subsequently passed to certain members of staff to read.  The teleseminar reinforced the contents very clearly.
 
I strongly believe the key to an effective workforce is objective setting, clear responsibilities and being consistent with all staff – if you have those three elements in place it’s much easier.  We’re a business that’s grown rapidly from two members of staff to seven in five short, or so it seems, years.  Finding clear information on dealing with employees can be a struggle so I’m extremely glad that I came across your website and services.

Keep up the good work!

Kind Regards,

Thank You Nancy, that was very good. I think I'll sign my team up for your next time management seminar.

Kind regards,