Difficult People Made Easy

The Bestseller by Nancy Slessenger

Sir John Harvey Jones endorsed Nancy's flagship text describing it as an "invaluable help"

This is the ultimate guide to dealing with difficult people - plus how to manage them.

only £ 14.99

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$38.99

Dealing with difficult behaviours from colleagues and customers can make your life hell.

• Do you have to deal with negative people who sap all your energy?
• Do you work with annoying nit-pickers?
• Do you have customers who try to bully you or throw temper tantrums?
• Do you work with people who just can’t make up their minds and then change them anyway?
• Do you deal with people who burst into tears all the time and are over-emotional?

If you answered ‘yes’ to any of these questions, this book is for you.
In this straightforward easy-to-follow book you will discover:

• How to deal with bullies. 34 pages packed with real life examples of what to do and how to do it.
• Fuss-pots – those annoying detail-mad people who nit-pick all the time and can’t see the big picture. You find out how to work with them in a way that keeps your sanity.
• Cry-babies. These are the people who get easily upset at the slightest thing and burst into tears. You can’t have a reasonable conversation with them and it drives you mad. You will discover how to talk to them in a way they will understand and will work for you too.
• Ditherers – the people who just can’t decide anything and make your life hell. Then when they finally do decide, they change their minds again. If you have to deal with these you’ll find easy ways to get them to make a decision and stick to it.
• Rhinos, the people who can never take a hint because they are so thick-skinned. You will discover how to get through that tough hide of theirs.
• Pessimists, the people who are all doom and gloom and pour cold water on all your ideas. They see problems with everything and, for them the glass is always half empty, even when it’s full. You’ll find out how to motivate them and stop them moaning.
• Negotiating. You will learn the basics of effective negotiation; a key skill when you are dealing with anyone, difficult or not. Understanding this process and how it works will be an invaluable tool in all your dealings.
• Summary. At the end of each chapter is a summary of what to look out for, what to do and why it works.

The results you can expect when you use the techniques in Difficult People Made Easy

• Improved performance from difficult people
• Less stress
• Better results in your dealings with others
• An understanding of others in your life
• You will be able to handle annoying, frustrating and difficult behaviour
• You will be able to deal with bullying

I’m Nancy Slessenger and I’ve worked with people like this and their colleagues for years. I’ve packed this book with all the tools and techniques I’ve learned over the years that really work. It’s full of real examples and I tell you what happened as well as what to do.

Not sure whether you need this book? Use the Difficult People Calculator to work out how much your difficult people are costing your organisation. You may be unpleasantly surprised...

You’ll be amazed at how easy it is to solve some of these problems that you’ve been putting up with for years.

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Feedback for the Faint-hearted

Tips on How to Give and Get Feedback That Improves Performance, by Nancy Slessenger

Badly given feedback actually reduces performance. That includes phrases like
‘Great job’
‘You were wonderful’
‘You are brilliant’
Giving feedback is the most effective way of improving performance, but most people don’t know how to do it; do you?

• Do you hate giving feedback?
• Does the feedback you give really improve performance?
• Do you avoid giving ‘negative’ feedback because you are worried about how people will respond?
• Are you concerned about tackling bad behaviour and poor performance?

If you answered ‘yes’ to any of these questions, this booklet is for you.
In this simple, step by step guide you will discover:

• What feedback really is
• How it works
• How to give written feedback
• How to deal with unwanted, unfair or unpleasant feedback
• Different ways to give feedback
• What to do when things have gone badly
• The three key things you need to get across

Immediate results you can expect when you use Feedback for the Faint-Hearted

• Improved performance from your team
• You will feel comfortable giving feedback
• You will be able to handle unwanted, unfair and unpleasant feedback
• You will be able to get feedback that drastically improves your performance

Without feedback there is no learning. It’s really the only way we ever improve our skill. This booklet will enable you to be focused when you give feedback and help you to improve your own results and those of your team drastically.

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only £ 6.25

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The Quick Guide to Dealing with Difficult People

101 Tips & Techniques by Nancy Slessenger

Dealing with difficult behaviours from colleagues and customers can make your life hell

 

Only £6.25

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$12.99

• Do you have to deal with negative people who sap all your energy?
• Do you work with annoying nit-pickers?
• Do you have customers who try to bully you or throw temper tantrums?
• Do you work with people who just can’t make up their minds and then change them anyway?

If you answered ‘yes’ to any of these questions, this booklet is for you.
In this straightforward easy-to-follow booklet you will discover:

• What to look out for
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse

Immediate results you can expect when you use The Quick Guide to Dealing with Difficult People

• Improved performance from difficult people
• A happier life
• You will be able to handle annoying, frustrating and difficult behaviour
• You will be able to deal with bullying

In this practical guide you will discover 101 techniques to help you deal with Difficult People. You can change the behaviour of difficult people and this book is packed full of advice for helping you work with them and improve their performance.
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Lion Taming Without Getting Mauled £19.99/$39.97

 

Tried and tested ways to deal with bullies

In this popular audio programme, Nancy explains in detail:

• How to identify bullying behaviour
• The Basic Bully Strategy
• Dealing with Long Meetings
• Handling Aggressive Questions
• Handling child-like Tantrums
• The 'James Bond' Rule
• Dealing with Insults

Presented in convenient CD format 

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How to Deal with Bullies

The downloadable eBook packed full of practical tips, tools & techniques that you can use to stop bullying by Nancy Slessenger

 

Dealing with bullying from colleagues, customers or family members can make your life hell

• Do you have to deal with bullying at work?
• Does someone in your personal life bully you?
• Are your children being bullied at school while the teachers do nothing?

If you answered ‘yes’ to any of these questions, this downloadable eBook is for you.
In this straightforward easy-to-follow booklet you will discover:

• Eight ways to recognise bullying behaviour
• Why they behave like that
• 12 strategies for dealing with bullying
• What you might be doing that makes it worse or more likely
• What to do if your manager is bullying you
• What to do if you are managing someone who is bullying someone else
• How to deal with 'Temper Tantrums' when they bully starts shouting and behaving very aggressively
• How to deal with nine kinds of school bullying
• What to do as the parent of a child who is being bullied
• What to do if you have been accused of bullying
• What to do if your child has been accused of bullying
• How to reduce bullying in your school if you are a teacher, head teacher or principal
• How to tell if you are bullying others and what to do about it

Immediate results you can expect when read 'How to Deal With Bullies'

• A happier life
• You will be able to identify and deal with bullying
• You will be in control

In this 38 page eBook you will find all the information you need to tackle the bullying you are having to put up with at the moment and stop it from happening again.
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only £ 9.87

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Advanced option: Difficult Behaviour Duo

Total value £21.24 ($51.98) Offer price £18.95 ($44.99)

Add a handy, pocket-sized booklet with easy-reference tips - keep it close to hand!

 

• Difficult People Made Easy (The book) worth £14.99
• The Quick Guide to Dealing with Difficult People worth £6.25

for just £18.95.

Or

$44.99 (US price includes p&p)

In the booklet you will find tips on

• What to look out for
• How to nip bullying in the bud before it really starts
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse

Buy the Advanced Difficult Behaviour Duo Now

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Bumper option: Difficult Behaviour Pack

Total value £41.23  Offer price £39.45 ($79.95)

 

If you like to listen as well as read, you can add my CD Lion-Taming Without Getting Mauled to your pack.

You get:

• Difficult People Made Easy (The book) worth £14.99,
• The Quick Guide to Dealing with Difficult People worth £6.25
• Lion-Taming Without Getting Mauled  (CD) worth £19.99

Worth £41.23, special price £39.45/$79.95.

Or

$79.95

In the CD you will find:

• How to identify bullying behaviour
• The Basic strategy for dealing with bullying
• How to deal with individual meetings with the bully
• How to handle aggressive questions
• How to handle tantrums
• How to use the 'James Bond' Rule
• How to deal with insults in an easy and confident manner

Buy the bumper pack now

Only £39.45

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$79.95

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