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About Us

"Nancy ran a workshop on facilitation skills for us. It definitely hit the mark.

It was one of the rare occasions when people wanted to give feedback and came to let me know about the great results they had seen."

~ Jo-Anne Chidley, People Development Controller
McCurrach UK Limited

The information on this web site was very informative and exactly what I was looking for. I was able to see each days lessons and apply the information to what I needed to learn. Thank you!! It was great! :-)

~ Wendy McMahon
Melco Industries Inc

I just wanted to pass along my praise for your e-documents available for download. The price is fairly reasonable and they are helpful little tip booklets, including the one on performance and PowerPoint best practices, both of which I purchased. People are often busy and need short, easily accessible materials to help them learn and apply information on the job. Americans often call those "job aids."

As well, your performance booklet was "spot on" and alluded to the key factors in individual performance, based on Thomas Gilbert's Behavior Engineering Model and Douglas McGregor's Theory X. I have a Master's in Human Performance Technology from the US, so I applaud you for that. Keep in mind, that there are also organizational or systemic factors at work that can prevent an individual from performing as they need to or want to. Of course, wider organizational issues affecting performance are a lot more difficult and expensive to correct.

Keep up the great document production!

~ Karen Carleton
Learning and Development Coordinator
Advocacy and Community Services
Alberta Motor Association

Just a quick email to say 'thank you' for yesterday's Teleseminar - 13 Ways to Deal with Bullying at Work.

I found it very useful and really enjoyable.

Kind regards

~ Andrew Bailey
GCDA

Hi, I've have just finished reading Nancy's book 'Difficult People Made Easy' which I found fascinating!  I know some of the information from here will help me with a particularly difficult person in my organisation, I am reflecting on our interactions up to this point and revising my approach with some fresh ideas from the book.

A link to your site was sent to me by a colleague in HR and I have found the site and information available amazing, also the service I received when ordering some books - I ordered them mid-afternoon Friday 5th Feb and received them in the post on Saturday morning (6th).

Thank You

~ Julie Batson

Thank you for all the excellent and valuableinformation you have given me.

~ Andrew Smith
Etihad Airways

Thank you so much for such a terrific, engaging and thoroughly enjoyable session. All the feedback has been extremely and exceptionally positive. You were awesome and greatly appreciated by us all.

Your name will be advertised and recommended on all future invitations as a 'CAPD Presenter' and on the forthcoming CAPD web site. We shall certainly recommend you to any interested CAPD members and we wish you every good luck and success for the future. 

Kindest regards

~ Alan Margolis
Founder & Co-Chair of The Corporate Association for Professional Development

I can honestly say that Grapevine is the one newsletter that I always read and frequently refer to. The newsletters are full of common sense, practical advice and interesting anecdotes - a pleasure to read and very easily applied in the workplace.

~ Christine Chalk
Operations Director
Moore Blatch Solicitors

I have really appreciated all of your very useful items over the time I have been a subscriber - always very practical, relevant  issues dealt with with the utmost common sense.

Thank You.

~ Anne Lasckey

Your advice on writing objectives was really useful – I now whiz through a task that I used to agonize hours over!

~ Joanne Conaty
Sr Director, Clinical Strategy & Planning
AstraZeneca

Hi Nancy,
Just wanted to thank you for a very interesting teleseminar.  I’d previously purchased the booklet which I read with interest and subsequently passed to certain members of staff to read.  The teleseminar reinforced the contents very clearly.
 
I strongly believe the key to an effective workforce is objective setting, clear responsibilities and being consistent with all staff – if you have those three elements in place it’s much easier.  We’re a business that’s grown rapidly from two members of staff to seven in five short, or so it seems, years.  Finding clear information on dealing with employees can be a struggle so I’m extremely glad that I came across your website and services.

Keep up the good work!

Kind Regards,

~ Diane Styles
Accounts Manager
www.lightingstyles.co.uk
Lighting Styles Ltd

Thank You Nancy, that was very good. I think I'll sign my team up for your next time management seminar.

Kind regards,

~ Miss Alex Enness
Office Manager
E.ON Ruhrgas UK North Sea Ltd.

How We Work

Our raison d'être is to make you MORE. More focused, more effective, more successful and happier into the bargain. We believe work should be enjoyable and fulfilling and that people should be treated well and with respect; establishing the conditions and environment for this to happen is where we come in.

We use the latest brain research to make sure that you receive the most effective solutions available. It also means that we can get the results you need faster than other consultants.


Step 1

We find out exactly what you need to achieve. Frequently clients approach us with problems, such as things they want to prevent or cure. They can often be sucked into the detail and dragged down by their problems. They find it easier to tell us what they don't want and what they want people to stop doing, rather than what they do want. In other words, they focus on the negative rather than the positive.

We help you to identify exactly what you want and need to achieve. Experience has shown us that it's really worth putting in effort at this stage because it considerably improves the results you get at the end.


Step 2

We investigate the issues and identify what we think it will be possible for you to achieve. This could involve talking to all the people involved, reading through your current material and reviewing it, or just talking with you.


Step 3

We propose a range of options, giving you timescales, budgets and likely outcomes. This could be anything from a short series of coaching sessions to a large project.

We are honest with you about the effort you will need to put in yourself. We can usually give you a number of options; we can train you, so that you can do some of the work yourself, or alternatively, you may prefer to hand the whole thing over to us. We don't promise to achieve miracles; we offer practical, commonsense solutions to complex people problems.


Step 4

We agree an action plan with you that will meet your needs and suit your individual requirements. This will include a way to measure progress to ensure you stay on track and flag up areas that may require modification should things change.


Step 5

We deliver the solution and measure the results. Working with you, we keep you up-to-date on progress and any issues that may arise along the way. We do our best to use methods that will make it easy for you to get it right. We'll do the difficult, specialised bits, leaving you to get on with your job.

We specialise in taking difficult, complicated people problems and coming up with practical and easy to implement solutions. These solutions will make your life easier and enable you to become more successful.

 

To see some real examples, please have a look at some casestudies. You can also read more about the HR services we offer.

To book your place on a Vinehouse workshop please Click Here.

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How to Write Objectives that Work The Quick Guide to Dealing with Difficult People Attendance Management Tips and Techniques How To Interview Successfully Boost Your Brain in Your Spare Time Praise and the Appraisal How to Motivate Yourself and Others How to Create PowerPoint Presentations that Work
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