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"Nancy ran a workshop on facilitation skills for us. It definitely hit the mark.

It was one of the rare occasions when people wanted to give feedback and came to let me know about the great results they had seen."

~ Jo-Anne Chidley, People Development Controller
McCurrach UK Limited

The information on this web site was very informative and exactly what I was looking for. I was able to see each days lessons and apply the information to what I needed to learn. Thank you!! It was great! :-)

~ Wendy McMahon
Melco Industries Inc

I just wanted to pass along my praise for your e-documents available for download. The price is fairly reasonable and they are helpful little tip booklets, including the one on performance and PowerPoint best practices, both of which I purchased. People are often busy and need short, easily accessible materials to help them learn and apply information on the job. Americans often call those "job aids."

As well, your performance booklet was "spot on" and alluded to the key factors in individual performance, based on Thomas Gilbert's Behavior Engineering Model and Douglas McGregor's Theory X. I have a Master's in Human Performance Technology from the US, so I applaud you for that. Keep in mind, that there are also organizational or systemic factors at work that can prevent an individual from performing as they need to or want to. Of course, wider organizational issues affecting performance are a lot more difficult and expensive to correct.

Keep up the great document production!

~ Karen Carleton
Learning and Development Coordinator
Advocacy and Community Services
Alberta Motor Association

Just a quick email to say 'thank you' for yesterday's Teleseminar - 13 Ways to Deal with Bullying at Work.

I found it very useful and really enjoyable.

Kind regards

~ Andrew Bailey
GCDA

Hi, I've have just finished reading Nancy's book 'Difficult People Made Easy' which I found fascinating!  I know some of the information from here will help me with a particularly difficult person in my organisation, I am reflecting on our interactions up to this point and revising my approach with some fresh ideas from the book.

A link to your site was sent to me by a colleague in HR and I have found the site and information available amazing, also the service I received when ordering some books - I ordered them mid-afternoon Friday 5th Feb and received them in the post on Saturday morning (6th).

Thank You

~ Julie Batson

Thank you for all the excellent and valuableinformation you have given me.

~ Andrew Smith
Etihad Airways

Thank you so much for such a terrific, engaging and thoroughly enjoyable session. All the feedback has been extremely and exceptionally positive. You were awesome and greatly appreciated by us all.

Your name will be advertised and recommended on all future invitations as a 'CAPD Presenter' and on the forthcoming CAPD web site. We shall certainly recommend you to any interested CAPD members and we wish you every good luck and success for the future. 

Kindest regards

~ Alan Margolis
Founder & Co-Chair of The Corporate Association for Professional Development

I can honestly say that Grapevine is the one newsletter that I always read and frequently refer to. The newsletters are full of common sense, practical advice and interesting anecdotes - a pleasure to read and very easily applied in the workplace.

~ Christine Chalk
Operations Director
Moore Blatch Solicitors

I have really appreciated all of your very useful items over the time I have been a subscriber - always very practical, relevant  issues dealt with with the utmost common sense.

Thank You.

~ Anne Lasckey

Your advice on writing objectives was really useful – I now whiz through a task that I used to agonize hours over!

~ Joanne Conaty
Sr Director, Clinical Strategy & Planning
AstraZeneca

Hi Nancy,
Just wanted to thank you for a very interesting teleseminar.  I’d previously purchased the booklet which I read with interest and subsequently passed to certain members of staff to read.  The teleseminar reinforced the contents very clearly.
 
I strongly believe the key to an effective workforce is objective setting, clear responsibilities and being consistent with all staff – if you have those three elements in place it’s much easier.  We’re a business that’s grown rapidly from two members of staff to seven in five short, or so it seems, years.  Finding clear information on dealing with employees can be a struggle so I’m extremely glad that I came across your website and services.

Keep up the good work!

Kind Regards,

~ Diane Styles
Accounts Manager
www.lightingstyles.co.uk
Lighting Styles Ltd

Thank You Nancy, that was very good. I think I'll sign my team up for your next time management seminar.

Kind regards,

~ Miss Alex Enness
Office Manager
E.ON Ruhrgas UK North Sea Ltd.

We Work with Managers and HR Professionals Who Want to Get Better Results

Do you hate writing objectives? Do you put it off until the last minute? Or do you work with managers who do? You know you should write clear and concise objectives, but they never seem to work out that way. Some of them are really hard to measure. You know there must be a better way of doing them.

Do you have trouble measuring performance when it's time for performance reviews?

Are there performance issues that you know you need to deal with, but you don't know how to do it? Or have you already tried things that just haven't worked?

Are there people who you know could do a better job but you don't know how to improve their performance?


Are any of these problems you recognise?

There are some people behaving badly and you are not sure how to tackle the issues effectively, but you know you should. You don't want to make things worse, but it's hard to know where to start.

You need to get your team to perform better and work together, but the things you have tried so far haven't given you the results you know could be achieved.

There are people you or your team find hard to deal with. You'd like to be able to work with them effectively and easily. They might use bullying, be indecisive, negative, badly organised, always changing their mind, or just plain awkward. It's frustrating and makes your life more difficult than it has to be.

You are overwhelmed with too much to do and don't know where to start. People are constantly making demands on your time - you feel stressed! You are becoming forgetful and not achieving what you know you could.

You think your absence rates may be too high but don't know how to tackle the problem.

Some of the people you have recruited seemed great at interview but aren't performing as you had hoped. You wonder if you could recruit more effectively in the future.

You just don't have the confidence you need to be able to carry out aspects of your job well. It may be speaking in public or just dealing with a particular individual.


We find our methods will work well for if you are like this:

You love learning and improving your skills. You are always on the lookout for better and more effective ways of doing things. You know things could be done better but just don't have the time to find out how.

You are motivated by helping others to succeed. You believe that people should be treated well and with respect. You know that when this happens, they respond and do better.

You genuinely believe that ‘people are your greatest asset' and don't just pay lip service to the statement.

You want to be successful. You are happy to try new ideas and admit mistakes. You are determined to find long-term effective solutions rather than quick fixes. You are prepared to invest in the future and commit to that investment.

You want to do the best you can for your customers. You hate to give service that's not as good as you know it could be and letting your customers down.

You want to make better use of your training budget. You may have experienced budget cuts, but you still want to give your people the opportunity to learn and improve their skills.

You have a lot of technical expertise and want to improve your ‘people skills'.

If you are facing any of these issues and recognise yourself as the kind of person we like working with, find out more about Vinehouse HR Services and Consultancy

 
How to Write Objectives that Work The Quick Guide to Dealing with Difficult People Attendance Management Tips and Techniques How To Interview Successfully Boost Your Brain in Your Spare Time Praise and the Appraisal How to Motivate Yourself and Others How to Create PowerPoint Presentations that Work
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