Premium Performance Management Tips Booklets Complete Set

The comprehensive selection of tips booklets for better management by Nancy Slessenger

Want to know the secrets to effective management?

This bundle gives you all the basics for managing your people. Developed specifically for busy managers who don’t have time to read lots of books and go on hundreds of courses, each booklet focuses on one topic and includes:

• Attendance Management Tips and Techniques
• Feedback for the Faint Hearted
• How to Interview Successfully
• How to Write Objectives that Work
• Praise and the Appraisal
• The Quick Guide to Dealing with Difficult People
• How to deal with bullies at work
  

"Attendance Management Tips and Techniques"

69 tips and techniques to help you manage attendance by Diane Horsefield and Nancy Slessenger

In this easy, step-by-step guide you will discover:

• When to tackle an attendance problem
• What you need to tell the employee
• What information needs to be captured
• What do say in a discussion with the employee
• When to notify the employee in writing
• How to respond to some typical comments from employees like: ‘Joe Bloggs has hardly been here all month’ and ‘But everyone gets ill sometimes’ and ‘But you know how hard I work for the organisation..’

"Feedback for the Faint-hearted"

62 tips on how to give feedback that improves performance by Nancy Slessenger

Badly given feedback actually reduces performance. That includes phrases like:

‘Great job’
‘You were wonderful’
‘You are brilliant’

In this simple, step by step guide you will discover:

• What feedback really is.
• How to give feedback.
• Why there is no such thing as ‘positive or negative’ feedback.
• Damaging and dangerous ways of giving feedback that you must avoid.
• The three key ways of giving feedback.
• 20 Specific examples of how to give feedback
• 10 examples of how not to do it.
• How to give feedback in really difficult situations.
• How to give written feedback and specific examples
• What you should absolutely never ask when you need feedback
• A really easy strategy for dealing with unwanted, unfair or unpleasant feedback

"How to Interview Successfully Tips & Techniques"

In this simple, step-by-step guide you will find out:

• Plan out the whole process of recruitment from start to finish
• Prepare the Job Description
• Prepare the Person Specification
• Short list the candidates
• Prepare for the interview
• How to conduct the interview
• What questions to ask
• What to do after the interview

"How to Write Objectives That Work"

55 Tips & Techniques by Nancy Slessenger

In this simple, best-selling step by step guide you will discover:

• Easy ways to write your objectives from scratch
• The five steps you need to take in order to write your objectives
• How to make them SMART (Specific, Measurable, Achievable, Relevant and Time-bounded)
• Eight dangerous words and phrases you must avoid and what to do instead
• Three examples of objectives people really struggle with including  “Go on a presentation skills course” You’ll find out what’s wrong with that and how to write really effective development objectives.
• How to write objectives for Personal Development
• How to write really difficult Health and Safety objectives so they are meaningful and help you. All the examples are real ones. You’ll probably recognise most of them.
• The acid test to ensure your objectives are right

"Praise and the Appraisal"

105 Tips & Techniques to Make Appraisals Work by Nancy Slessenger

In this simple, step by step guide you will discover:

• How to plan for the appraisal
• How to structure the appraisal
• How to make difficult discussions about performance easy
• How to apply scoring systems, gradings and ratings in a way that is fair and consistent
• How to handle those awkward moments
• What to do if an individual has not achieved their objectives
• How to phrase written comments on a review form
• How to work out a development plan
• How to make the process motivational

"The Quick Guide to Dealing with Difficult People"

101 Tips & Techniques by Nancy Slessenger

Dealing with difficult behaviours from colleagues and customers can make your life hell

Discover here:

• What to look out for
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse

In this practical guide you will discover 101 techniques to help you deal with Difficult People. You can change the behaviour of difficult people and this book is packed full of advice for helping you work with them and improve their performance.

"How to deal with bullies at work"

by Nancy Slessenger

The downloadable eBook packed full of practical tips, tools & techniques that you can use to stop bullying.

This book has been updated this year after some requests from our readers who wanted a section on “malicious bullying”.

This is the kind of bullying where a person or people get together and deliberately bully someone else.

In this 38 page eBook you will find all the information you need to tackle the bullying you are having to put up with at the moment and stop it from happening again.

It includes:

Page 4 How to recognise a bully
8 specific behaviours to look out for

Page 5 Understanding the bully 
“Know your enemy”. The better you can understand what’s going on, the better you can deal with it. You will discover why they are this way, what part status plays for a bully, and why it’s no good trying to reason with them

Page 7 What to do about being bullied – Simple strategies that work
12 simple strategies that will help you deal with bullying

Page 10 If your manager is bullying you
How to deal with a manager who bullies you. You don’t have to put up with it. Find out how to stop it.

Page 13 How to manage someone who is bullying others
If you discover that someone who works for you is bullying others, you need to tackle it. It won’t go away on its own. You will find 11 steps to help you resolve this issue.

Page 16 Senior managers who bully lots of people
This is a particular issue, you’ll find some tips on extra things to do here

Page 17 What to do when someone loses their temper  
A great technique that works like a dream. Have this up your sleeve for whenever anyone loses it and you are in the firing line. This will work on your manager, your colleague, a customer (and at home)
 
New Page 20 Make sure you spot it early
A useful rule for spotting this kind of problem before it’s too late.
Four ways of spotting this behaviour

New Page 21 Why you?
A possible reason

New Page 21 How to deal with malicious bullying
A tool you can use to tackle this behaviour with four pages of examples to show you what to say including how to deal with being excluded, being undermined, being threatened and being lied to.

New Page 25 If people in a team that reports to you are bullying you
The “Three Strikes” tool that will squash this behaviour before things get bad.

New Page 27 What if your manager is bullying you?
Seven more things to do if your manager is bullying you in a malicious way

New Page 30 The responsibilities of the company or organisation
If you discover this is going on in your company, you need to tackle it, but it’s not always easy. Here are eight steps you can take to deal with it.

New Page 32 Starting a new job or moving to a new role
A word of warning so that you are on the look out for any problems and can nip them in the bud when you start a new role