Solving Management Problems (booklets)

To get the downloadable version of this set go here:

Downloadable Solving Management Problems.

Many managers find performance issues and other problems hard to tackle. That’s why we’ve put these six booklets, all designed to help you in these situations, into one pack.

This bundle gives you the foundations you need for managing your people. Each booklet is developed specifically for busy managers who don’t have time to read lots of books and go on hundreds of courses, each one focuses on one topic and includes:

• Attendance Management Tips and Techniques
• Feedback for the Faint Hearted
• The Quick Guide to Dealing with Difficult People
• How to Motivate Yourself and Others
• How to Deal with Poor Performance
• Questions Made Easy
  

They key topics are all there:

• Poor Performance
• Attendance, or Absence Management
• Difficult Behaviours
• Motivation problems

 In each one you will find the steps to take and exactly what to say for the best results.

You’ll discover:

• How to identify what kind of performance issue you are dealing with and how to get the results you need,
• When and how to deal with an absence problem and how to broach it
• How to identify the behaviour you are dealing with and what to do about it
• What you might be doing to make things worse
• How to motivate even the most unmotivated person

And we’ve included two other booklets because they are the basic skills that will give you the tools you need to handle anything these people can throw at you. You’ll find easy and straightforward tools and techniques on how to

• Ask the right questions
• Give feedback, even in the most difficult of situations

With these booklets you’ll be armed to deal with even the most difficult situations.

The comprehensive selection of tips booklets for better management by Nancy Slessenger

Want to know the foundations to effective management?

"Attendance Management Tips and Techniques"

69 tips and techniques to help you manage attendance by Diane Horsefield and Nancy Slessenger

In this easy, step-by-step guide you will discover:

• When to tackle an attendance problem
• What you need to tell the employee
• What information needs to be captured
• What do say in a discussion with the employee
• When to notify the employee in writing
• How to respond to some typical comments from employees like: ‘Joe Bloggs has hardly been here all month’ and ‘But everyone gets ill sometimes’ and ‘But you know how hard I work for the organisation..’

"Feedback for the Faint-hearted"

62 tips on how to give feedback that improves performance by Nancy Slessenger

Badly given feedback actually reduces performance. That includes phrases like:

‘Great job’
‘You were wonderful’
‘You are brilliant’

In this simple, step by step guide you will discover:

• What feedback really is.
• How to give feedback.
• Why there is no such thing as ‘positive or negative’ feedback.
• Damaging and dangerous ways of giving feedback that you must avoid.
• The three key ways of giving feedback.
• 20 Specific examples of how to give feedback
• 10 examples of how not to do it.
• How to give feedback in really difficult situations.
• How to give written feedback and specific examples
• What you should absolutely never ask when you need feedback
• A really easy strategy for dealing with unwanted, unfair or unpleasant feedback

"The Quick Guide to Dealing with Difficult People"

101 Tips & Techniques by Nancy Slessenger

Dealing with difficult behaviours from colleagues and customers can make your life hell

Discover here:

• What to look out for
• Tools that work for dealing with bullying
• Surprising ways to deal with negative people
• Simple steps to get indecisive people to make decisions and stick to them
• Easy ways to deal with nit-pickers
• Straightforward techniques for insensitive, thick-skinned behaviour
• What to stop doing yourself that might be making it worse

In this practical guide you will discover 101 techniques to help you deal with Difficult People. You can change the behaviour of difficult people and this book is packed full of advice for helping you work with them and improve their performance.

"How to Motivate Yourself and Others"

67 ways to make sure you get things done by Nancy Slessenger

In this simple, step by step guide you will discover:

• What motivation is
• The easy first step that really helps in every situation
• Examples of different kinds of motivation and how to work with them
• How to keep people motivated once you’ve got them going
• How to deal with negativity and complaints
• How to motivate ‘negative’ people
• How to motivate highly creative people
• How to motivate people to be more proactive
• How to motivate people to do mundane jobs
• How to motivate people to improve quality and accuracy
• How to motivate people to work well in teams
• How to motivate people to accept change
• How to motivate yourself when you lose interest
• How to motivate yourself to complete unpleasant tasks
• How to motivate yourself when you are stressed

"How to Deal with Poor Performance"

54 tips and techniques to help you deal with poor performance by Nancy Slessenger

Many managers struggle to deal with even the simplest of performance issues. As a result, problems that could have been solved easily can end up costing a great deal both in time and money.

If you tackle issues promptly and carry out the steps in this booklet, in most cases, you will be able to resolve problems quickly and never need to take any formal disciplinary action.

It includes

• Basic Strategies
• Types of poor performance
• How to deal with people who have not achieved their objectives or aren’t going to
• How to deal with poor behaviour
• What to say to the individual in the meeting
• The questions to ask
• The steps to follow
• How to define standards for them to achieve, including 9 examples that you can use in your own situation
• How to agree an action plan for improvement
• What to do when personal issues impinge on work

"Questions Made Easy"

21 questions to make your life easier and to use in difficult situations by Nancy Slessenger

In dealing with poor performance, asking the right questions is vital.

In this booklet you will find:

• Questions for dealing with performance issues
• Questions for dealing with situations when someone has behaved badly
• What not to ask in when reviewing performance (and why)
• Six questions to ask in performance reviews and appraisals
  
• Questions to help you formulate development objectives
• 31 questions for Coaching & Problem-solving
• 2 questions to establish training needs and learning objectives
• The questions not to ask when establishing skill levels
• 10 questions to find out what someone can really do
• Questions to help learning including a worked example
• Questions to persuade others
• Tips on the easy ways to come up with the right questions and get the right answers
• A summary of the 21 standard questions you can modify to suit your situation