Teleseminars Performance Collection

This bundle includes 4 recordings:

• Teleseminar on how to write objectives and make them SMART
• Teleseminar on how performance reviews and appraisals link to objectives and goals
• Teleseminar on How to give feedback
• Recording of a coaching session on how to improve the performance of your team

You also get

A pdf copy of "Praise and the Appraisal" our booklet on Appraisals and Performance Reviews

A pdf copy of "Feedback for the Faint-Hearted" included with the materials for the Feedback teleseminar

A pdf copy of "How to Motivate Yourself and Others" included with the materials for the Coaching Session - Improving the Performance of Your Team

And the full transcript of each recording.

The Teleseminars:

How to Write SMART Objectives

This teleseminar covers many aspects of writing objectives and includes coaching one of the participants through writing some really difficult objectives.

• I coach one of the participants through setting some very difficult objectives so you will see how to do it
• How to measure an individual’s performance in terms of productivity
• How to measure performance and the effectiveness of what people are doing
• How to write objectives for improvement
• Stretch objectives - what they are and how to use them
• What to do about vague objectives like ‘getting papers published’
• How to cascade your objectives
• How objectives link with values
• The difference between goals and objectives
• What performance indicators are and what to do with them
• Dealing with objectives that you don’t have control over
• How to check you have got your objectives right
• Exceeding objectives
• Exceeding expectations
• Should you include ‘Business as usual’ in your objectives?

 
You will get
 

• The recording of the teleseminar
• A complete transcript of the teleseminar
• The support materials to download which include notes on:

• Key questions to ask
• Questions to help you in writing objectives
• Key Steps in writing objectives
• How to check you’ve got them right
• Mistakes you must avoid
• Examples of words to avoid
• Examples of tasks that are not objectives
• Objectives for specific situations including
  • Meetings/Attending events
  • A format for development objectives
• The four ways of referring to time in objectives
• An easy way to cascade your objectives
• The purpose of an objective
• How to help team members to write objectives and goals
• What to do when objectives change
• The manager’s responsibility

Objectives, Appraisals And Performance Reviews

Appraisals and objectives are separate things but do need to tie together. This teleseminar tackles how to carry out appraisals and performance reviews.


On this teleseminar we answer these questions and deal with these issues:

• An ideal structure for performance reviews that makes life a lot easier for everyone
• How to phrase written comments on the form
• How to agree whether objectives have been achieved
• How to stop people from automatically expecting a pay rise
• How to deal with apathy and staff that are not interested
• How to get managers to understand that appraisals can be affective and can see the benefits of undertaking them rather than just seeing as it as a form filling exercise
• So how to ensure the managers actually carry out the process properly
• How to support the review with factual information
• How to be confident in making the correct assessment
• How to deal with inconsistency in the way that managers carry out appraisals
• How to give feedback that is going to assist that employee in changing their work practices or habits
• How to design appraisals training

You get:

• The recording
• The transcript
• A sample appraisal form that you can use in your organisation
• Notes including:

• The purpose of the performance review and appraisal
• An easy structure for appraisals that reduces the chances of problems and leaves the individual motivated
• The preparation you need to do for your own appraisal and when you are reviewing the performance of an employee
• How to write comments on the form including 3 examples of how to write them
• Scoring systems and what you need to do to make sure you are using them effectively
• How to agree whether the objectives have been achieved
• How to ask people to improve their work
• How to tackle poor performance
• A format for development objectives

How to Give Feedback

You will get the full recording, the transcript and the materials that goes with the session, all to download.
In the recording you will find:

• Why feedback is so hard to do well
• Basics in giving feedback
• The three ways of giving and getting feedback
• Why it’s important to use the right method for the individual you are working with
• How it is that, most of the time, we all use completely the wrong method
• How to get people to get their own feedback – the most effective way of helping people to improve.
• The difference between “Thanks” and “Feedback” and why it’s so important.
• How to give feedback to people who won’t accept it
• Some really easy ways to get the feedback you need
• How to give feedback to someone who is bullying you or others that will stop them doing it
• How to give feedback to someone who is behaving manipulatively
• Three really easy things to do when giving feedback in an appraisal that will take all the difficulty, awkwardness and pain out of the situation so a person gets the feedback and feels comfortable with it.
• Giving feedback to lots and lots of students
• 360 degree feedback
• Plenty of examples
• Key points for anyone thinking of using a 360° feedback system including
• Pitfalls to avoid
• The question you need to ask yourself before you start
• Why people need training before you launch it.

In the materials you will get:

• Four specific examples of badly given feedback and how to do them properly including:
  • "You are unreliable"
  • "You’re just a bully"
  • "You were great"
  • "Good work"

That you can modify and use immediately in your own situation

• Notes on:

• What feedback really is and is not
• Ways of getting feedback
• Why this can be a problem
• A reliable, effective and easy structure for giving feedback
• How to make sure you are getting the feedback you need
• How to give feedback to your manager

• And the full transcript.
• And a pdf copy of “Feedback for the Faint-Hearted” worth £6.25

In this simple, step by step guide you will discover:

• What feedback really is.
• How to give feedback.
• Why there is no such thing as ‘positive or negative’ feedback.
• Damaging and dangerous ways of giving feedback that you must avoid.
• The three key ways of giving feedback.
• Why you need to know which one to use.
• Advantages and disadvantages of different methods for giving feedback and why the easiest one works the best.
• 20 Specific examples of how to give feedback
• 10 examples of how not to do it.
• Exactly what you need to make sure a person knows and understands.
• Specific questions to ask a person who needs feedback.
• What do to when there have been problems.
• How to give feedback in really difficult situations.
• What not to say.
• Why you should never use phrases like ‘You are great.’ or ‘You are amazing.’
• How to give written feedback and specific examples
• How to get feedback from others with examples of the questions to use so that you get useful information rather than vague platitudes or annoying insults
• What you should absolutely never ask when you need feedback
• A really easy strategy for dealing with unwanted, unfair or unpleasant feedback
• What to do about insults
• How to deal with compliments
• A list of 50 questions to help you give and get feedback effortlessly and improve your performance radically.

Coaching Session - Improving the Performance of Your Team

Sometimes there are specific issues around managing a team. We tackle those issues on this coaching session. Nancy coaches an individual on how to improve her team – a challenging group who don’t like team events and don’t like team meetings.

• Do you want to improve the performance of your team?
• Could they do more?
• Are there issues you need to tackle?
• Do you need to improve the efficiency of your team?
• Do you need to improve the quality of their performance and output?
• Do you need to get your team to work together more effectively?
• Have you got a really challenging team?

Discover how these real life issues are tackled on a live session.  You will recognise issues and come away with tools and techniques you can use to make progress with those awkward people in your team.
 
You will discover

• How to deal with problems in the team
• How to motivate your team
• How to deal with difficult personalities in the team
• How to decide how team many meetings to have with the team
• What should be in those meetings

You get

• A complete transcript of the call
• The recording to download
• A pdf version of “How to Motivate Yourself and Others” worth £6.25

In this simple, step by step guide you will discover:

• What motivation is
• The easy first step that really helps in every situation
• Examples of different kinds of motivation and how to work with them
• How to keep people motivated once you’ve got them going
• How to deal with negativity and complaints
• How to motivate ‘negative’ people
• How to motivate highly creative people
• Ho to motivate people to be more proactive
• How to motivate people to do mundane jobs
• How to motivate people when you can’t increase their pay
• How to motivate people in redundancy situations
• How to motivate people to improve quality and accuracy
• How to motivate people to work well in teams
• How to motivate people to accept change
• How to motivate yourself when you lose interest
• How to motivate yourself to complete unpleasant tasks
• How to motivate yourself when you are stressed

Praise and the Appraisal - Booklet

A pdf Version of our booklet “Praise and the Appraisal” worth £6.25

In this simple, step by step guide you will discover:

• How to plan for the appraisal
• What to do during the year
• How to structure the appraisal
• How to make difficult discussions about performance easy
• How to apply scoring systems, gradings and ratings in a way that is fair and consistent
• How to handle those awkward moments
• What to do if an individual has not achieved their objectives
• How to phrase written comments on a review form
• How to work out a development plan
• How to make the process motivational