Super Sales Skills (booklets)

Super Sales Skills
This set of booklets is designed especially for people in sales.

In includes four booklets:

• Cold Calling For Hot Leads
• How to Give Great Customer Service 

 
• How to Write Objectives that Work
• Virtual Teams

Cold Calling For Hot Leads
If you hate cold-calling and need to generate sales, this is the booklet for you. We share a system for you to follow that really works.
In this simple, step by step guide you will discover:

• Which prospects are the ones most likely to give you business
• How to get lists of those specific prospects
• Why you should conduct a pilot first
• How to set up your systems so you gather the information you need to keep on getting better and better results
• How to plan your calls
• What you should have on your prompt list
• How to reach the right person
• How to deal with obstacles
• The best times to call
• What to do if you get voice mail
• How to handle rejection
• What to do if you get through and they don't sound happy
• How much to say about your product or service
• How to approach the call
• How to qualify the call so you only go to see people who are really interested and could give you business
• How to make the appointment
• 26 extra do’s and don'ts to keep you on the right track.

How to Give Great Customer Service 

 
Our booklet on how to keep your current customers and gain new ones. It includes:

• What great customer service really is
• What your customers expect
• Why it is important to exceed expectations
• What great customer service gets you as an individual
• What great service means to you as an organisation
• The key elements of great customer service
• What really makes a difference for the customer
• The Principles of Great Customer Service
• How to create trust and customer loyalty.
• How to Influence Customer Perceptions.
• How to Take Positive Action.
• How to Create  a positive and memorable Customer Experience.
• What makes a big difference to the customer’s experience.
• How to empathise with the customer.
• How, what and when to Communicate
• How to establish rapport with your customer
• How to communicate with customers over the phone and by email
• Useful language techniques including Examples
• A four step process to make the customer part of the solution not the problem.
• Tips for Dealing with Upset Customers
• What not to say to an upset customer
• How to Turn Complaints into Opportunities

How to Write Objectives that Work
This easy to follow guide gives you step by step instructions on writing objectives and includes:

• Easy ways to write your objectives from scratch
• How to make them SMART (Specific, Measurable, Achievable, Relevant and Time-bounded)
• Which words to avoid and what to use instead
• The three ways to put time into your objectives
• How to write objectives for really difficult areas like Personal Development and Health and Safety
• How to resolve common mistakes
• What to do during the year to make it easier when it comes to your performance review

The booklet is full of real examples that you can copy and modify to suit your situation.

Virtual Teams
This booklet is included particularly for those having to run remote sales teams, which can always be challenging.  In it you will find 58 tips and tools including:

• What virtual teams really are
• Where Virtual Teams can work
• The myths about Virtual Working
• What the success of your Virtual Team depends on
• How to Start up Your Virtual Team
• How to set the goal
• How to pick the right people
• How to run an on-going/long term virtual team
• What to set up procedures for
• Risks you need to manage
• What to do if you can’t have a face to face kick off meeting
• How to facilitate your start up meeting
• How to structure assignments
• How to lead the team day by day
• A check list on what to do each day
• Your role as the Team Leader
• How to manage Stakeholders
• How to run your communication plan
• How to improve your team in the long term
• Which tools to use when and what to use them for
• How to deal with cultural diversity
• What to do when things aren’t working
• How to reduce the chances of conflict within the team
• What to do if you do get conflict in the team