Learn How to Deal with Adult Bullies in the Workplace and Other Difficult People

Identify difficult behaviours and improve employee performance

"I just had to email you to let you know that one of our delegates has already used the skills she learnt in your workshop. She arrived just TWO MINUTES late to check in for her flight. She was told she’d have to wait for the next flight, which left five hours later. The negotiating skills you taught worked and she was able to fly home as planned. She's so proud, and so grateful to you!"- Anna Salamonowicz, Director RSAUK

What you will learn:

• You will be able to recognise a number of difficult behaviours including, the bully, the ditherer (can't make a decision), cry-babies, 'rhinos', pessimists (negative people), fuss-pots, and emotional blackmailers.
• Once you have learned to recognise the give-away signals you will then discover the secrets in dealing with these characters.
• You will find out how to stop bullies bullying.
• You will learn techniques to help you if you are being bullied and also what to do if you are managing someone who is bullying others.
• You’ll find out why people bully others and what encourages bullying behaviour
• You will find out how to deal with people who have trouble making decisions and then, when they do, change their minds?
• You will learn how to deal with people who get very emotional and even burst into tears.
• Find out what behaviours to look out for.
• Learn how to recognise how your own behaviour can improve or make the situation worse
• Find out how to make people aware of their own behaviour and of its effects.

Nancy will be delighted to take examples from the audience, so please come prepared to share any particularly difficult cases.

Your Workshop Details :

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Date: TBA - please contact us to find out when we will be running the next one.
Place: TBA

Timings:

• 9:00am Coffee & Registration
• 9.30am Start
• 4:00pm Finish

Pricing:
The early bird price of £299 plus vat per ticket, including your lunch is available till six weeks before the day. And if your colleagues are interested too, you could take advantage of our Extra Value Offer.

Standard price is £349 + VAT

Extra Value Offer

When you book 3 places you’ll get the 4th place totally FREE (saving £299)

Please reserve your place now as there are only a limited number of tickets available. Your discount will automatically be applied by the shopping cart.